Privacy Policy

GOZUGI LEGAL
Your data, handled responsibly

This page explains what we collect, why, and the choices you have — in plain language.

Last updated: October 2026

This policy applies from 26 October 2026 to everyone who uses GoZugi. GoZugi is a sole proprietorship registered as a micro enterprise with the Government of India (Udyam / MSME). Registered address: 07, Residential House, Sahoo Sai, Kuninda, Jajpur, Odisha 755043, India. If this policy changes, the new version and its date will be shown here.

GoZugi ('we', 'us') operates the GoZugi app and website. GoZugi is a sole proprietorship registered as a micro enterprise with the Government of India (Udyam / MSME). Registered address: 07, Residential House, Sahoo Sai, Kuninda, Jajpur, Odisha 755043, India. This policy applies to Customers, Hotel Owners, and Partners. By using GoZugi, you agree to the practices described below.

1. Information We Collect
Account details, booking information, and payment-related identifiers.
  • Name, phone number, email, and city when you register.
  • Booking details — dates, hotel, guest count, special requests — when you book.
  • Guest ID proof (type, number, photos) if you add it to a booking.
  • Photos you upload (reviews, KYC, dispute evidence) and your device push-notification token.
  • Your location, only if you allow it, for SOS and nearby search.
  • Basic crash reports (error details) to fix bugs.
  • For KYC-gated features (MonkeyBank withdrawal, Certified Partner): Aadhaar/PAN details, bank account or UPI ID.
  • We never ask for or store your card number or UPI PIN. You pay by UPI from your own UPI app; we keep the UPI reference (UTR) and amount.
2. How We Use Your Information
To process bookings, payouts, and keep the platform safe.
  • To confirm and manage your bookings, refunds, and MonkeyBank rewards.
  • To verify identity for KYC-gated features and prevent fraud.
  • To send booking confirmations, refund updates, and support replies.
3. Who We Share It With
Only where necessary to deliver the service.
  • The hotel you book with receives your name, stay dates, guest count and special requests. Once your booking is paid it also receives your contact details and any ID proof you added.
  • Service providers that run the app for us: cloud hosting and database (Render, Vercel, MongoDB Atlas), image storage (Cloudinary), email (Brevo), error reports (Sentry) and Google if you sign in with Google.
  • We do not sell your personal data to advertisers or third parties.
4. How We Protect It
Access controls; our database provider encrypts stored data at rest.
  • KYC documents (Aadhaar/PAN) and guest ID proof are access-restricted to verification and to the hotel for a paid booking.
  • Passwords are never stored in plain text.
  • Account sessions use time-limited tokens.
5. Your Rights
Access, correct, or delete your data.
  • You can edit your profile details anytime in Settings.
  • You can request account deletion — this waits while you have an active booking or an open withdrawal or refund.
  • You can contact us to ask what data we hold about you.
  • We keep data only as long as needed for bookings, payouts, legal and fraud-prevention reasons.
6. Cookies & Similar Technologies
Used to keep you signed in and remember preferences.
  • We store a sign-in token in your browser to keep you logged in.
  • We use your language/theme preference locally on your device.
7. Changes to This Policy
We'll notify you of material changes.
  • We may update this policy as GoZugi grows. Material changes will be notified in-app.
  • Continued use after a change means you accept the updated policy.

Questions about your data?

Reach out anytime — we're happy to explain how your information is handled.

Contact Support