Terms & Conditions

By creating a GoZugi account or making a booking, you agree to these terms. GoZugi connects travelers with hotels; the hotel is responsible for the stay itself.

To secure a booking you pay a confirmation amount online by UPI: 10% of the booking value (8% on a first booking referred by the hotel). This is GoZugi's commission and service fee. You pay the rest directly to the hotel at check-in; GoZugi does not collect the hotel's share. Both amounts are shown before you pay.

Cancel before your check-in date to receive 70% of the confirmation amount back. Bookings already checked-in or completed are not eligible for refund. If the hotel cancels your booking, the full amount you paid online is refunded.

You're responsible for providing accurate booking details and following the hotel's own house rules during your stay.

GoZugi facilitates bookings between you and the hotel. We are not liable for the quality of the stay itself, which is the hotel's responsibility.

We may update these terms as GoZugi grows. Continued use of the app after an update means you accept the revised terms.

Complaints are handled by the GoZugi Grievance Officer, Satyaranjan Sahoo. Email support@gozugi.com or WhatsApp +91 73777 08351. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.