Refund & Cancellation Policy
Cancel before check-in and get 70% refunded.
Last updated: October 2026
This policy applies from 26 October 2026 to everyone who uses GoZugi. GoZugi is a sole proprietorship registered as a micro enterprise with the Government of India (Udyam / MSME). Registered address: 07, Residential House, Sahoo Sai, Kuninda, Jajpur, Odisha 755043, India. If this policy changes, the new version and its date will be shown here.
If you cancel before the check-in date, you'll receive 70% of the confirmation amount as a refund.
- No refund for cancellations made on or after the check-in date.
- No refund in case of a no-show.
- Standard refunds go back to you by UPI, usually within 2-3 business days.
- You can choose instant MonkeyBank credit instead — this adds a +10% bonus on top of your refund amount.
- Online payments made through a payment gateway (card, net banking, UPI) are refunded to the same payment method; when it shows in your account depends on your bank.
- You'll get an in-app notification once the refund is initiated.
If a booking has an active, unresolved dispute, refund processing is paused until the dispute is resolved.
If a hotel cancels a confirmed booking, or GoZugi is unable to fulfil it, you'll receive a full refund of the amount paid online.
- Cancellations made on or after the check-in date
- No-show by the customer
- Bookings explicitly marked non-refundable at the time of booking
You can cancel your booking directly from 'My Bookings'. Providing a reason is optional.
Questions about a refund?
support@gozugi.com