Service Delivery Policy

GOZUGI LEGAL
Booking Confirmation & Stay

GoZugi is a hotel room booking service. We do not sell or ship any product.

Shipping policy: not applicable (no physical goods)

Last updated: October 2026

This policy applies from 26 October 2026 to everyone who uses GoZugi. GoZugi is a sole proprietorship registered as a micro enterprise with the Government of India (Udyam / MSME). Registered address: 07, Residential House, Sahoo Sai, Kuninda, Jajpur, Odisha 755043, India. If this policy changes, the new version and its date will be shown here.

1. No Physical Products

GoZugi only provides hotel room bookings, a service. We do not sell any goods, and nothing is shipped or couriered to you. So there are no shipping or delivery charges, and no delivery address is needed.

2. How You Get Your Booking Confirmation
  • Once your payment is verified, your booking confirmation appears in the app under 'My Bookings' and you get an in-app notification.
  • The confirmation shows your booking ID, the hotel's name and address, your check-in and check-out dates, and the amount paid.
  • This usually happens within minutes of the payment being verified.
3. The Stay

The stay is provided by the hotel on the check-in date you booked, at the hotel address shown in your booking. Check-in and check-out times are as set by the hotel.

4. If a Booking Cannot Be Confirmed

If a booking cannot be confirmed (for example, the room is no longer available), you are told on screen and the full amount paid online is refunded under our Refund & Cancellation Policy.

Didn't get your booking confirmation?

support@gozugi.com · WhatsApp +91 73777 08351